BerryBlab F.A.Q.


BerryBlab takes pride in it's fast support! We will go to any extent in order to ensure you are happy with our product. Please contact us directly if you are having issues that are not addressed in this F.A.Q.

I found a bug and I have tons of ideas to make this app better!

We love feedback! Use our contact page to get in touch with us and tell us about bugs, feature ideas and other feedback!

I'm on a BIS, how do I use BerryBlab?

BerryBlab now fully supports BIS! We recommend that if you are on a BIS, that you manually set your connection type to "BIS-B". You can do this by Opening BerryBlab, Press the BlackBerry Key, Select "Settings", Change connection type from "Auto Detect" to "BIS-B"

"Tunnel Failed" Error

Your BlackBerry is having a tough time connecting to the internet. You may need to manually set your connection inside of BerryBlab, or set your APN settings.

"APN" Error

Your BlackBerry is having a tough time connecting to the internet. You may need to manually set your connection inside of BerryBlab, or set your APN settings.

"Malformed UTF-8 (or XML)

This error usually indicates that the forum configation file is not setup properly for the language that is supported in the forum database. Have the forum administrator set the configuration file to your Encoding Standard type.

"No Permission" Error

You need to give BerryBlab access to your connection. Permission settings.

What Operating System do you support?

We support ALL Blackberry Devices with OS 4.5+, including Storm and Storm 2 Touch Screen

BerryBlab looks "really small" on my Storm / Storm 2

You downloaded the keyboard version of BerryBlab! Please erase it completely from your phone, reboot, and revisit http://www.BerryBlab.com to download the Storm/2 version.

ConnectionIO doesn't not exist

Your phone Operating System is too old! It is likely you are running OS 4.3. Please connect your BlackBerry to your Desktop manager and upgrade to OS 4.5 or greater

I can't find your download page on my phone.

Visit our mobile page directly: http://www.BerryBlab.com/MobileDevice.aspx

Why do you need my PIN?

We use your BlackBerry Device PIN in order to actviate BerryBlab on your device.

Where do I find my PIN?

Open BerryBlab. Press the Menu button and choose "My Pin" from the selection menu.

BerryBlab.com

Setting Your BlackBerry's APN

Some users may need to setup their APN for their phone carrier / provider. An APN is an "Access Point Name" which is sometimes required to access unrestricted data networks on Smartphones.

A list of APN's for your carrier / provider can be found here: PinStack APN List

  • On your BlackBerry, go to "Options" > "Advanced Options" > "TCP/IP"
  • Check the "APN Settings Enabled" checkbox
  • Enter the APN
  • If the APN requires a Username / Password, check the "APN Authentication Enabled" checkbox
  • Enter the Username and Password
  • Save on Exit
BerryBlab.com

Setting Your BlackBerry's App Permissions

Some users may need to change their phone's permissions to allow the BerryBlab app to properly connect to the internet. If you are having issues signing into BerryBlab, etc. you can change your app permissions as follows:

  • On your BlackBerry, go to "Options" > "Advanced Options" > "Applications"
  • Scroll through the list to find the "BerryBlab" app
  • Hit the menu button and select "Edit Permissions" from context menu
  • Change the permissions for "Connections", "Interactions" and "User Data" to "Allow"
  • On exit, save the changes

Ask us a question about BerryBlab! Don't be shy! We will get back to you as soon as possible, sometimes within minutes!